Employee Bios

Patrick O'Keefe

Owner

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Patrick O’Keefe started his insurance business in Bend in 1992 and in 2007 he merged his business with Cascade Insurance Center, LLC.
Patrick has maintained extensive industry involvement throughout the years. He has served on numerous insurance carrier advisory committees as well as various State committees and workgroups. Along with his involvement within his profession Patrick is also an active Rotarian and past president of the Rotary Club of Bend. He has been married to his wife Vicki for forty-one years and together they have two adult daughters and three grandchildren. Read More about Patrick

 

Lauren Olson

Account Manager, Commercial Lines

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Lauren is a 2000 graduate of Mt View High School in Bend and Point Loma Nazarene University in San Diego with a bachelors degree in International Development and Business. Lauren and her husband Bo have two young energetic children, Akilyn and Harrison. She also serves as the Treasurer oon the board of Family Access Network. She is excited to work alongside her father Patrick and the staff of CIC.

 

Shanna Evans, CIC, CISR

Sales Account Executive

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Shanna, a Bend Resident since 1985, was raised in the strawberry filled Willamette Valley and has made many wonderful memories in her twenty-five year working career.

Licensed in 1999, Shanna is a Sales Account Executive and enjoys the “team” concept employed at Cascade Insurance Center.  As a former business owner, her mission is to deliver the message that health insurance can be very affordable to individuals and businesses.  Shanna also offers excellent choice and service on auto, home and business insurance.

Kate Thomas

Director of Voluntary Benefits

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Kate is a New England native.  She grew up in Massachusetts and Vermont.  She moved to Bend in 1999 looking for a sunny weather ski town.  Kate and her husband Mike have two wonderful children, Owen, 9 and Joss 5.  Kate was on the founding board of directors for the Juniper Elementary PTO and enjoys volunteering in the classroom and supporting the school.  When on vacation you will find Kate and her family on the beach in a tropical locale.

Kate began her insurance career in 2002 with the number one voluntary benefits company, Aflac.  Over the years many industry changes have propelled voluntary benefits to become an integral piece of business and personal benefits planning.  Kate’s commitment to helping find solutions that bring value to organizations and individual needs has produced meaningful long lasting relationships.  Kate has been recognized for her efforts with National and State convention award trips as well as an appointment to a veteran’s council of agents.  Kate joined the Cascade Insurance Center team in October 2016.
 

Lori Akin

Account Manager, Personal Lines

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Lori has worked in the software industry in internet security for more than 11 years.  She recently made a career change and says she is “extremely pleased to be working for Cascade Insurance Center.  It is a great company with down-to-earth, wonderful, caring people. I could not be happier!” Lori and her family lived in the jungles and near the beaches of Costa Rica for a year. She loves concerts, travel, hot air ballooning, sewing and working on her family genealogy. Lori has two grown sons and two Shish Tzu’s, Benji and Sissy.

Amanda Brinduse, Cascade Insurance Center

Amanda Brinduse

Reception

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Amanda comes to CIC from Portland where she worked in public finance. Prior to public finance, Amanda worked in the ski and outdoor sports industry for ten years. She brings much enthusiasm to the team and willingness to learn and help the team however she can. As a native of the Central Oregon region, Amanda enjoys spending time with friends and family in the outdoors

 

 

 

 

Randy Carlton

Account Manager, Commercial Lines

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A 40 year Bend resident and prior partner in the Agency, Randy has returned to offer his experience and knowledge to the customers of Cascade.  Raising two daughters and enjoying the outdoors keeps him plenty busy.  Just working part-time in the commercial department allows him to spend time with his “second family”.
 

Debbie Bidgood

Account Manager, Commercial Lines

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Debbie has always worked on the company side of the insurance world.  She now looks forward to being part of the commercial team at our agency.  She has 35 years of commercial insurance background having worked with companies such as Safeco, Liberty and Oregon Mutual Insurance.  After many years of vacationing in Central Oregon, Debbie, her husband Mark and four mini schnauzers decided to move to Bend last September 2013 from Happy Valley, Oregon.  She looks forward to building relationships with our clients and developing relationships with new clients.

 

Terisa Clawson

Office Manager

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Terisa has been with Cascade Insurance Center for over 15 years.  She started out as the afternoon receptionist, but with her dedication, knowledge, and work ethic, she has worked her way up to Office Manager.

Terisa is an important part of the team, and enjoys the mechanics of managing an office, from bookkeeping to ordering the office supplies.  “Everyday has a structure but also has some very interesting challenges that keep me on my toes.”

 

Deb Davidson

Account Manager, Personal Lines

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Deb has been with Cascade Insurance Center since April 2010, and comes to us from the banking industry.  Deb is a native Oregonian and has lived in Bend since 1982.

The insurance business is quite different from banking, but Deb looks forward to the challenges that her new career is taking.  As a personal lines account manager, CUSTOMER SERVICE is #1 with her and the customer always comes first!

 

Galen Blyth

Sales Account Executive

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Galen grew up in the Seattle area and graduated from University of Montana in Missoula, which gave him a taste for drier weather and small-town life. He began working in the insurance industry in 2003 and eventually moved to Bend in 2005. The part he enjoys most about the business in working closely with clients and learning more about their backgrounds, which leads to close relationships. That's partly what helped him win the Central Oregon Builder's Association Presidents Award in February 2013.

Galen and his wife Meghan have been married 15+ years and have two children: Ava, 12 and Miles, 10. He supports numerous non-profits including KIDS Center, FAN and Tower Theatre and serves on the board for COBA. In his spare time Galen enjoys coaching or watching his kids various sports, camping with his family as well as golf, snowboarding, trail running or just about anything else Central Oregon has to offer.

 

Colleen Roath

Account Manager, Personal Lines

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Colleen has been a resident of Bend since 2004 and joined Cascade Insurance Center in May of 2016.  Colleen has an extensive background in administrative duties and customer service and has worked closely with the Commercal Lines Dept here at CIC. Recently she has moved into our Personal Lines Dept as our newest team member. Colleen and her husband Dave have three children: Erin is 20, Kylee is 19 and Alex is 15. Colleen loves to spend time with her family and travels a lot to watch her kids play in their sports and enjoys camping with them in the summer.

 

Stephanie Provanzano, Cascade Insurance Center

Stephanie Provenzano

Benefits Account Manager

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Stephanie services client needs for individual health and group health coverages. With more than 15years of account management experience, Stephanie strives to provide stellar service to all of her clients. A resident of Bend since 2017, Stephanie enjoys weekend Harley rides on her Iron 883 Sportster,camping & boating on many of the beautiful lakes here in Central Oregon. Stephanie spends her free time with her family, her dog Autzen and her cat Stanlee (her favorite) but don’t tell the dog that.