Employee Bios

Patrick O'Keefe

Owner / Account Manager

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Patrick started his own agency in Bend in 1992. In 2007 he merged his successful benefits business with Cascade Insurance Center to be able to better serve his customers.  He is extensively involved in the health insurance industry, serving on advisory committees for multiple health insurance companies.

Patrick is past president of the local chapter of the National Association of Insurance and Financial Advisors as well as the National Association of Health Underwriters. He was also honored as Health Insurance Agent of the Year by the NAIFA.  Patrick took over as sole owner of Cascade Insurance Center in January of 2016.

Lauren Olson

Account Manager, Personal Lines

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Lauren is a 2000 graduate of Mt View High School in Bend and Point Loma Nazarene University in San Diego with a bachelors degree in International Development and Business.  She returns to Bend after 12 years and brings her husband Bo and children Adilyn and Harrison with her.  She is excited to work  alongside her father Patrick and the staff of CIC.

Shanna Evans, CIC, CISR

Sales Account Executive

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Shanna, a Bend Resident since 1985, was raised in the strawberry filled Willamette Valley and has made many wonderful memories in her twenty-five year working career.

Licensed in 1999, Shanna is a Sales Account Executive and enjoys the “team” concept employed at Cascade Insurance Center.  As a former business owner, her mission is to deliver the message that health insurance can be very affordable to individuals and businesses.  Shanna also offers excellent choice and service on auto, home and business insurance.

Karie Stenzel

Account Manager, Health

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Karie joined Cascade Insurance Center in July 2014.  She was employed by an insurance company in the Willamette Valley, first as the front desk receptionist then becoming a licensed health insurance agent working with not only individuals, but businesses as well.  Prior to returning to the insurance field, she was employed with the Bend La-Pine School District and has been a licensed real estate agent for years. She grew up in Montana and graduated with a Bachelor Degree in Business and an Associate Degree in Psychology.  Karie enjoys helping existing and prospective clients with their health insurance needs.


Michelle Atkins

Client Relations

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Michelle is the newest member to join the Cascade Insurance Center team, she moved from the Oregon Coast with her husband and five year old daughter. Michelle brings with her over a decade of front office experience and two decades of customer service skills. She attended Orange Coast College where she studied dietitian nutrition and enjoys sculpting in her spare time. Michelle says attitude is everything and is always willing to go the extra mile.


Kate Thomas

Director of Voluntary Benefits

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Kate is a New England native.  She grew up in Massachusetts and Vermont.  She moved to Bend in 1999 looking for a sunny weather ski town.  Kate and her husband Mike have two wonderful children, Owen, 9 and Joss 5.  Kate was on the founding board of directors for the Juniper Elementary PTO and enjoys volunteering in the classroom and supporting the school.  When on vacation you will find Kate and her family on the beach in a tropical locale.

Kate began her insurance career in 2002 with the number one voluntary benefits company, Aflac.  Over the years many industry changes have propelled voluntary benefits to become an integral piece of business and personal benefits planning.  Kate’s commitment to helping find solutions that bring value to organizations and individual needs has produced meaningful long lasting relationships.  Kate has been recognized for her efforts with National and State convention award trips as well as an appointment to a veteran’s council of agents.  Kate joined the Cascade Insurance Center team in October 2016.


John Gould

Account Manager, Commercial Lines

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John joined Cascade Insurance Center in 2011.  He brings over 20 years of insurance experience in Central Oregon to the agency.  John is a native of Bend, and has witnessed the rapid growth.  He is a graduate of the University of Oregon’s business school.  Prior to returning to the insurance business, he owned and operated a sports equipment store here in Bend.

John is a property and casualty agent, working with local businesses, as well as personal lines of insurance, such as home and auto.  He enjoys helping his clients and prospects find insurance solutions that fit their needs.

Debbie Bidgood

Account Manager, Commercial Lines

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Debbie has always worked on the company side of the insurance world.  She now looks forward to being part of the commercial team at our agency.  She has 35 years of commercial insurance background having worked with companies such as Safeco, Liberty and Oregon Mutual Insurance.  After many years of vacationing in Central Oregon, Debbie, her husband Mark and four mini schnauzers decided to move to Bend last September 2013 from Happy Valley, Oregon.  She looks forward to building relationships with our clients and developing relationships with new clients.


Terisa Clawson

Office Manager

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Terisa has been with Cascade Insurance Center for over 15 years.  She started out as the afternoon receptionist, but with her dedication, knowledge, and work ethic, she has worked her way up to Office Manager.

Terisa is an important part of the team, and enjoys the mechanics of managing an office, from bookkeeping to ordering the office supplies.  “Everyday has a structure but also has some very interesting challenges that keep me on my toes.”


Deb Davidson

Account Manager, Personal Lines

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Deb has been with Cascade Insurance Center since April 2010, and comes to us from the banking industry.  Deb is a native Oregonian and has lived in Bend since 1982.

The insurance business is quite different from banking, but Deb looks forward to the challenges that her new career is taking.  As the receptionist, CUSTOMER SERVICE is #1 with her and the customer always comes first!

Galen Blyth

Sales Account Executive

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Galen grew up in the Seattle area and graduated from University of Montana in Missoula, which gave him a taste for drier weather and small-town life. He began working in the insurance industry in 2003 and eventually moved to Bend in 2005. The part he enjoys most about the business in working closely with clients and learning more about their backgrounds, which leads to close relationships. That's partly what helped him win the Central Oregon Builder's Association Presidents Award in February 2013.

Galen and his wife Meghan have been married 12 years and have two precocious children: Ava, 9 and Miles, 6. He volunteers at Westside Village Magnet School, Icon City and serves on the board for COBA and enjoys camping with his family as well as golf, snowboarding, trail running or just about anything else Central Oregon has to offer.


Colleen Roath

Commercial Lines

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Colleen has been a resident of Bend since 2004 and joined Cascade Insurance Center in May of 2016.  Colleen says “I love working at the front desk.  It is very detail oriented which is right up my alley, but the great part is that I get to greet incoming guests and establish a rapport with clients.”  Colleen and her husband have 3 lively sports-oriented children.  They enjoy spending their time going to sports events and taking mini-vacas around Central Oregon.