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| Employee Bio
 Randy Carlton, CIC
Partner, Account Manager Randy was with Cascade Insurance Center from it’s inception in 1985, and has been a licensed agent in Oregon since 1979. He graduated from Bend High School, so considers himself a Bend native. He has a Bachelor of Science degree from the University of Oregon and is a past president of the “Professional Insurance Agents of Oregon”. He was recognized in 2008 as the PIA agent of the year in Oregon, and earned his “Certified Insurance Counselor” designation in 2000. He handles all lines of insurance, and really enjoys helping clients understand their insurance policies, putting that 30 years of insurance experience to good use.
E-mail: randy@cascadeinsure.com
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Patrick O’Keefe, LUTCF, RIC Partner, Account Manager Patrick started his own agency in Bend in 1992 after growing up in the Bay area. He merged his successful business with Cascade Insurance Center in 2007 to be able to better serve his customers. He is extensively involved in the health insurance industry, serving on advisory committees for multiple health insurance companies. Patrick is past president of the local chapter of the National Association of Insurance and Financial Advisors as well as the National Association of Health Underwriters. He was also honored as Health Insurance Agent of the Year by the NAIFA. At Cascade Insurance Center, Patrick manages the Health and Benefits side of the agency, as well as consulting with new and existing customers everyday. Email: patrick@cascadeinsure.com |  Tim Bangert, CISR Personal Lines Manager Tim has been with Cascade Insurance Center since 1996, with a background in human resources at a large retail chain. He earned his Certified Insurance Service Representative designation in 2000 and is working toward his Certified Insurance Counselor designation. Tim is also President elect of the Professional Insurance Agents of Oregon/Idaho. As personal lines manager, he is responsible for the processes and procedures of quoting, issuing, and servicing our homeowners and automobile policy holders. Tim enjoys the one on one with customers, and can really help them understand their insurance needs and coverages. Email: tim@cascadeinsure.com | Vanessa Reed, CISR  Commercial Lines
Vanessa started her career in the insurance industry in Bend in 2000 with a focus on Business Insurance, during the last 11 years she has had the opportunity to work with a wide variety of customers in the area. She has been a licensed Oregon agent since 2001 and earned her Certified Insurance Service Representative designation in 2004 and is working toward her Certified Insurance Counselor designation. Vanessa enjoys working as the liason between the clients and the various insurance companies to help you find the best protection for all your business insurance needs. Not everyone “speaks insurance” and Vanessa is here to provide each client with the knowledge to make an informed decision regarding coverages and to ensure the insurance process is easy for you!
Email: vanessa@cascadeinsure.com
|  Leana Morton Account Manager, Health Leana joined the Cascade Insurance Center team in August of 2008 with 8 years of experience in the health insurance industry working at Lifewise Health Plan of Oregon. While at Lifewise she had experience in customer service, claims, and billing. She has applied that work experience to help the customers of Cascade Insurance Center, and says she now has “the best of both worlds”, as she gets to work directly with the consumer and continue in the health insurance field. Leana got her Oregon insurance license in 2008. Email: leana@cascadeinsure.com | 
Shanna Evans Sales Account Executive Shanna, a Bend Resident since 1985, was raised in the strawberry filled Willamette Valley and has made many wonderful memories in her twenty-five year working career. Licensed in 1999, Shanna is a Sales Account Executive and enjoys the “team” concept employed at Cascade Insurance Center. As a former business owner, her mission is to deliver the message that health insurance can be very affordable to individuals and businesses. Shanna also offers excellent choice and service on auto, home and business insurance. Email: shanna@cascadeinsure.com |  Joseph Brinkley Account Executive Joseph is a long time Central Oregon resident of 36 plus years. He started in the insurance business in 2003, and joined the Cascade Insurance Center team in 2008. He is licensed in Property/Casualty/Life/Health and is a previous agency owner. Joseph’s specialty is Property and Casualty insurance. He is licensed in Life/Health as well to be able to take care of all of the customers requirements for insurance. Joseph started into the insurance business to be able to help families and individuals to navigate and understand their own insurance. He is committed to counsel with each customer on a one to one basis so the customer understands their insurance policies. This approach to business helps make sure the customer is insured properly. Email: joseph@cascadeinsure.com |  Lura Reynolds, CISR Customer Service Rep., Personal Lines Lura started in the insurance business in 1977 in Redmond, and received her agents license in 1984. Prior to joining the team at Cascade Insurance Center in 1999, she worked for an independent agency in Redmond and a local Farmers insurance agency. She received her “Certified Insurance Service Representative” designation in 1987. Lura specializes in personal lines insurance such as auto, home, renters, and watercraft coverage, and enjoys helping customers with all their personal insurance needs. Email: lura@cascadeinsure.com |  Toni Carter Customer Service Rep., Personal Lines Toni has been in the insurance business for over 40 years! She started her career in the Portland area, but has also worked in Newport and Bend. She got her insurance license in 1976, and joined the team at Cascade Insurance Center in 2007. Toni is an important addition to our office, specializing in personal insurance. She enjoys helping her clients with their home, auto, boat, and recreational vehicle insurance, always trying to find the best coverage for the best price. She also enjoys the outdoors and her “grandma” time with her three grandsons. Email: toni@cascadeinsure.com |  Kendyl Hanning, CIC Commercial Lines Manager, Customer Service Rep. Kendyl started her insurance carreer in The Dalles in 1998 and got her Oregon insurance license in 1999. She has experience in personal lines, commercial lines, and farm/ranch coverages. She earned her “Certified Insurance Counselor” designation in 2004. Kendyl has lived in Bend since 2004, and has been part of the Cascade Insurance Center team since 2005. She is an important part of the commercial lines team, as she helps business clients with new policies and makes sure all renewals and changes are processed correctly. Email: kendyl@cascadeinsure.com |  Terisa Clawson Office Manager Terisa has been with Cascade Insurance Center for over 15 years. She started out as the afternoon receptionist, but with her dedication, knowledge, and work ethic, she has worked her way up to Office Manager. Terisa is an important part of the team, and enjoys the mechanics of managing an office, from bookkeeping to ordering the office supplies. “Everyday has a structure but also has some very interesting challenges that keep me on my toes.” Email: terisac@cascadeinsure.com |  Deb Davidson Receptionist/Customer Service Deb has been with Cascade Insurance Center since April 2010, and comes to us from the banking industry. Deb is a native Oregonian and has lived in Bend since 1982. The insurance business is quite different from banking, but Deb looks forward to the challenges that her new career is taking. As the receptionist, CUSTOMER SERVICE is #1 with her and the customer always comes first! Email: service@cascadeinsure.com |
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